Apollo 24|7 Rydo Privacy Policy

1. Introduction

Apollo 24|7 Rydo ("Rydo", "we", "our", or "us") is a rider application used by authorized delivery personnel to perform delivery-related operations for Apollo 24|7. This Privacy Policy describes how we collect, use, store, process, and protect information when riders use the Rydo application. By accessing or using the application, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

The Rydo application may collect the following categories of information to provide delivery services, maintain operational efficiency, ensure security, and comply with applicable laws and regulations.

A. Personal Information

Name

We collect rider names for:

• Rider identification
• Account creation and management
• Operational workflows
• Service communications
• Fraud prevention
• Security and compliance requirements

Phone Number

We collect rider phone numbers for:

• Login authentication
• Account management
• Operational communication
• Service notifications
• Account recovery
• Analytics
• Fraud prevention
• Security and compliance

Email Address (Optional)

Email addresses may be collected for:

• Account-related communication
• Support requests
• Security notifications
• Operational communications

User IDs

Unique user identifiers are generated and maintained to:

• Identify riders within the Rydo platform
• Support account management
• Facilitate authentication
• Enable operational analytics
• Support service communications
• Ensure security and compliance

B. Location Information

The Rydo application requires access to location information to facilitate delivery operations and rider management.

Precise Location

We collect precise GPS location information when riders are:

• Logged into the application
• Available for deliveries
• Performing delivery-related activities
• Using navigation features
• Updating delivery status

Precise location data is used for:

• Order assignment
• Rider tracking
• Route optimization
• Navigation support
• Delivery monitoring
• ETA calculations
• Proof of service
• Operational analytics
• Fraud prevention
• Security and compliance

Approximate Location

We may collect approximate location information derived from network and device-based sources.

Approximate location data is used for:

• Operational monitoring
• Analytics
• Fraud prevention
• Security and compliance

Foreground Location Access

When the application is actively in use, location access enables:

• Navigation assistance
• Rider positioning
• Order assignment
• Delivery tracking
• Delivery status updates

Background Location Access

The application may access location information while running in the background during active shifts to:

• Monitor delivery progress
• Calculate accurate ETAs
• Track rider movement
• Validate delivery completion
• Support operational visibility
• Enable customer delivery updates
• Prevent misuse and fraudulent activities

Location data is collected only for legitimate operational and business purposes associated with delivery fulfillment.

C. Photos and Media

The application may request access to device photos, media storage, or camera functionality.

Photos may be captured or uploaded for:

• Proof of delivery
• Proof of pickup
• Return verification
• Package verification
• Package condition validation
• Incident reporting
• Compliance verification
• Fraud prevention and investigation

Photos are collected only when required as part of operational workflows.

D. App Activity Information

App Interactions

We may collect information regarding interactions with the application, including:

• Screen navigation
• Feature usage
• Workflow completion events
• User actions within the application

This information is used for:

• Analytics
• Product improvement
• Operational monitoring
• User support
• Developer communications
• Fraud prevention
• Security and compliance

E. App Performance Information

Crash Logs

The application may automatically collect crash-related information, including:

• Error reports
• Application failures
• Device environment information
• Technical logs required for troubleshooting

Diagnostics

The application may collect diagnostic information, including:

• Performance metrics
• Technical troubleshooting information
• Connectivity information
• Error reports

Crash logs and diagnostics are used for:

• Monitoring application stability
• Identifying technical issues
• Improving service performance
• Analytics
• Fraud prevention
• Security monitoring
• Compliance requirements

F. Device or Other Identifiers

The application may collect device-related identifiers, including:

• Device identifiers
• Application instance identifiers
• Installation identifiers
• Push notification identifiers

These identifiers are used for:

• Fraud prevention
• Security monitoring
• Device authentication
• Abuse detection
• Compliance requirements
• Operational support

3. How We Use Information

Information collected through the Rydo application may be used for the following purposes:

App Functionality

• Rider authentication
• Delivery execution
• Order management
• Navigation support
• Proof of delivery
• Rider performance tracking

Account Management

• Creating and maintaining rider accounts
• Managing user access and permissions
• User verification

Developer Communications

• Service notifications
• Operational announcements
• Support communications
• Important updates

Analytics

• Measuring application usage
• Operational reporting
• Performance analysis
• Product and service improvements

Fraud Prevention, Security and Compliance

• Detecting unauthorized access
• Preventing misuse of services
• Investigating incidents
• Maintaining platform security
• Complying with legal and regulatory obligations

4. Data Sharing

Apollo 24|7 Rydo does not sell personal information.

As disclosed in the Google Play Data Safety section, user data is not shared with third-party organizations for advertising, marketing, or independent commercial purposes.

Information may be processed by authorized service providers acting solely on behalf of Apollo 24|7 and only to the extent necessary to provide operational, security, compliance, analytics, or support services. Such processing is subject to appropriate contractual, technical, and organizational safeguards.

5. Data Security

Apollo 24|7 implements reasonable technical, administrative, and organizational measures to safeguard information against unauthorized access, disclosure, alteration, or destruction. Security measures include:

• Secure authentication mechanisms
• Role-based access controls
• Monitoring and logging
• Secure backend infrastructure
• Data protection controls

Encryption in Transit

All personal information transmitted between the Rydo application and backend systems is encrypted in transit using industry-standard secure communication protocols. While we strive to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Support operational requirements
• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Conduct audits
• Maintain security and fraud prevention records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

7. User Rights and Data Deletion

Requests

Users may request access to, correction of, or deletion of personal information associated with their account, subject to applicable legal, contractual, operational, and regulatory requirements.

Data Deletion Requests

Users who wish to request deletion of their personal information may contact:

To protect user privacy and security, Apollo 24|7 may require verification of identity before processing any request. Upon successful verification, requests will be reviewed and processed within a reasonable timeframe in accordance with applicable laws and company policies.

Information That May Be Retained

Certain information may be retained following a deletion request where retention is necessary for:

• Compliance with applicable laws and regulations
• Audit and record-keeping obligations
• Fraud prevention and security investigations
• Dispute resolution
• Enforcement of contractual obligations
• Protection of legal rights
• Financial and operational reconciliation

Where retention is required, such information will be securely maintained and used only for the purposes for which retention is necessary.

8. Children's Privacy

The Rydo application is intended solely for authorized delivery personnel and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

Apollo 24|7 may update this Privacy Policy from time to time. Any updates will be published through the application, associated websites, or other official communication channels. Continued use of the application following any changes constitutes acceptance of the revised Privacy Policy.

10. Contact Us

For questions regarding this Privacy Policy or privacy-related concerns, please contact: