TERMS AND CONDITIONS – APOLLO PHARMACIES
LIMITED
This document (“Terms and conditions”) is an electronic record in terms of the Information Technology Act, 2000, and rules thereunder, as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 as amended from time to time, which requires publishing of the rules and regulations, privacy policy and Terms for access or usage of https://www.apollopharmacy.in/ website and mobile application.
We, at Apollo Pharmacies Limited (“APL”, “we,” “us”) provide services to all individuals accessing or using our licensed retail stores or APL platform (“APL Platform ”) for any reason (“you”, “yours”, “User”) subject to the notices, terms, and conditions set forth in these terms and conditions (“Terms and Conditions”, “Agreement”), read with the Privacy Policy available here. The APL Platform is owned and operated by APL, a company duly incorporated under the provisions of the Companies Act, 2013. By accessing or browsing of the APL Platform and using the Services (as defined below) you indicate your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms and Conditions, then you may discontinue access or use of the APL Platform. The APL Platform is a platform that facilitates online purchases by customers of pharmaceutical products like prescription drugs, medical devices, over-the-counter medicines, etc. sold by APL through its licensed premises.
When you use the APL Platform, you represent that you meet the following primary eligibility criteria:
a.
You are at least
18 years old or accessing the APL Platform under the supervision of a parent or
guardian, who in such a case will be deemed as the recipient / end-user of the
Services (as defined in these Terms and Conditions) for the purpose of these
Terms and Conditions.
b.
If your age is
below that of 18 years, your parents or legal guardians can transact on behalf
of you if they are registered users. You are prohibited from purchasing any
material the sale or purchase of which to/by minors is prohibited and which is
for consumption by adults only.
c.
You are legally
competent to contract, and otherwise competent to receive the Services (as
defined in these Terms and Conditions). Persons who are "incompetent to
contract" within the meaning of the Indian Contract Act, 1872 including
un-discharged insolvents etc. are not eligible to use the APL Platform.
d.
You have not been
previously suspended or removed by APL or any other Apollo group entity or
disqualified for any other reason, from availing the Services.
e.
APL reserves the
right to terminate your membership, if any, and/or refuse to provide you with
access to the APL Platform if APL discovers that you are under the age of 18
years.
f.
These Terms and
Conditions are published in compliance of, and are governed by the provisions
of Indian laws as may be amended from time to time, including but limited to:
i. The Indian Contract Act, 1872;
ii.
The Information
Technology Act, 2000 and the rules, regulations, guidelines and clarifications
framed thereunder, including the Information Technology (Reasonable Security
Practices and Procedures and Sensitive Personal Information) Rules, 2011, and
the Information Technology (Intermediaries Guidelines and Digital Media Ethics
Code) Rules 2021, as amended from time to time;
iii.
The Drugs and
Cosmetic Act, 1940, read with the Drugs and Cosmetics Rules, 1945;
iv.
The Drugs and
Magic Remedies (Objectionable Advertisements) Act, 1954;
v.
The Indian
Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
vi. Pharmacy Act, 1948; and
vii.
The Consumer
Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
Through the APL Platform, we provide you with the following services (“Services”):
a.
Display,
advertisement, sale, and delivery of medicines including over-the-counter
drugs, other pharmaceutical products, and certain fast-moving consumer goods
including cosmetics, food products, private label products and medical devices.
(“Products”); and
b.
Any other service
that is made available on the Platform from time to time. The sale and purchase
of Products on the APL Platform is solely undertaken by APL and no other Apollo
entity. By transacting on the APL Platform in respect of any Products [or
Services], you agree to be bound by these Terms and Conditions and are entitled
to enforce any and all available remedies, under contract or law, only against
APL. You further agree and acknowledge that the Products being purchased by you
are being sold and fulfilled only by APL.
3.1. By using the APL Platform, you expressly agree to be
bound by the Terms and Conditions. If you do not agree with any of the Terms
and Conditions, please do not use the APL Platform. Any accessing, browsing, or
otherwise using the APL Platform indicates your agreement to these Terms and
Conditions, and any other policies or guidelines that may be applicable on the
APL Platform at the time of your access and usage of the APL Platform and which
may be updated from time to time.
3.2. These Terms and Conditions document is an electronic
record in terms of the Information Technology Act, 2000 and rules made
thereunder as may be applicable, and the amended provisions pertaining to
electronic records in various statutes as amended by the Information Technology
Act, 2000. This electronic record is generated by a computer system and does
not require any physical or digital signatures.
3.3. As an end-user and recipient of Services, when you use
the APL Platform, you agree to the following conditions of use:
a.
You are solely
responsible for the medical, health and personal information you provide on the
APL Platform, and you are requested to use your discretion in providing such
information;
b.
You will provide
accurate and complete information everywhere on the APL Platform, based on
which you will receive the Services;
c.
You will be
solely responsible for all access to and use of this APL Platform by anyone
using the password and identification originally assigned to you whether or not
such access to and use of this APL Platform is actually authorized by you,
including without limitation, all communications and transmissions and all
incurred through such access or use. You are solely responsible for protecting
the security and confidentiality of the password and identification assigned to
you;
d.
The information
provided by you may be used by us for the purpose of Services including
analysis, research, training and disclosure (where required) to our affiliates,
group companies, vendors, agents and government authorities, etc. as stated in
our Privacy Policy;
e.
We reserve the
right to refuse service or terminate accounts at our discretion, if we believe
that you have violated or are likely to violate applicable law or these Terms
and Conditions; and
f.
In case, you wish
to rectify and/or change any of the Information provided by you for purchasing
goods or availing any of the Services from Us, you can do so by raising a
request for the same and to our Grievance Officer at grievances@apollopharmacy.org. We would endeavor to rectify and/or change the
information as requested by you as soon as possible.
a.
APL sells
products in various categories such as medicines, medical devices, vitamins and
supplements, baby food, personal care, health foods and over-the-counter drugs,
to end customers through its licensed premises. APL does not sell any drugs
listed in Schedule X of the Drugs and Cosmetics Act, 1940 on the APL Platform;
and
b.
APL engages in
retail sales to end customers through both offline and online channels, i.e.
through its licensed premises. The APL Platform will display the inventory of
products available in APL stores, based on the pin code entered by you on the
APL Platform.
a.
You may view and
access the content available on the APL Platform solely for the purposes of
availing the Services, and only as per these Terms and Conditions. You may not
reproduce, distribute, display, sell, lease, transmit, create derivative works
from, translate, modify, reverse-engineer, disassemble, decompile or otherwise
exploit the APL Platform or any portion of it unless expressly permitted by APL
in writing;
b.
You may not assign,
transfer, or sub-contract any of your rights or obligations under these Terms
or any related order for Products to any third party, unless agreed upon in
writing by APL;
c.
You may not make
any commercial use of any of the information provided on the APL Platform;
d.
You may not
impersonate any person or entity, or falsely state or otherwise misrepresent
your identity, age, or affiliation
with any person or entity;
e.
You may not
upload any content prohibited under applicable law, and/or designated as “Prohibited
Content” under Section 5 below; and
f.
You may not
resell any Products purchased from APL stores or the APL Platform.
a.
APL endeavors to
carry out deliveries during and within such time period
as communicated on our APL Platform and various communication channels. Our
services are offered on a best-effort basis, and as such we do not provide any
guarantee of the exact delivery time, which despite all our efforts, may vary
from order to order, due to certain factors including but not limited to
operational disruptions owing to shortage of products and manpower, strikes,
lockouts, official control measures, inevitable delays by our suppliers, rider
unavailability, public holidays, product unavailability/shortage, date of
delivery, time of delivery, area of delivery, distance from the hub, customer
demand, traffic, sudden breakdown of delivery vehicle, weather conditions,
force majeure events specified below and/or any other unforeseen reasons beyond
our control;
b.
APL does not
guarantee to deliver your order within a period of two hours and delivery
within the said timeline is subject to aforesaid multiple factors, as laid out
in the present Terms and Conditions, to be read in entirety;
c.
APL shall endeavor
to deliver the order at the delivery address as provided to us while placing
the order on our platform. However, any interruption or disruption caused in
delivery due to any incorrect details provided to us on the APL Platform shall
not be our responsibility and any resultant losses/damages caused shall be your
sole responsibility and will not be attributable to us in any manner
whatsoever;
d.
Notwithstanding
your request to leave your order at your doorstep or elsewhere, such request
cannot be complied with and APL shall not be responsible to deliver your order
if no one is available to receive the same at the delivery address, inasmuch as
it could lead to theft, tampering, spoilage, contamination etc. APL shall not
be liable for non-delivery or any losses/damages arising from the same in the
given case scenario and any losses/damages caused by such circumstances shall
be solely borne by you;
e.
You shall
undertake to provide accurate directions, information and authorizations to
accept delivery of your order. Due to your failure to comply with the same, if
the order stands undelivered, the order shall be deemed to have been delivered
to you and all the risks and responsibilities in relation thereto shall pass on
to you;
f.
As part of APL’s
best endeavor to deliver all orders within the promised delivery timeline, our
rider may connect with you via mobile or internet call to identify the exact
location of delivery. However, in the event you do not pick up the call or the
call on the given number does not get connected at the first instance, for any
reason whatsoever, the promised delivery timeline shall stand no longer
applicable, without prejudice to the fact that the promised time is only an
approximate measure of delivery time;
g.
The delivery
charges associated with each of your purchases will be displayed on the
checkout page once you place an order on the APL Platform. Any other applicable
charges will also be displayed at the time of purchase and will be payable
accordingly;
h.
Cash on Delivery (“COD”)
is a payment method by which you can pay for your ordered item(s) in cash when
APL delivers the orders to you at your delivery address;
i.
If you do not own
a credit or debit card or do not wish to pay online, rather than making any
advance online payment, APL COD option gives you the flexibility to pay the
complete order amount on delivery through a point-of-service terminal or
through cash as the case may be;
j.
In the event you
choose to pay for your order via COD mode, the riders shall have the right to
refuse delivery of your order if you fail to make the complete payment at the
time of delivery. In that case, APL shall not be liable for any losses or
damage arising from non-delivery of the order and the same shall be your sole
responsibility;
k.
You will be
informed once the order is confirmed and when the items are shipped with an
update on the approximate delivery time;
l.
APL makes
its best efforts
to ship each item in your order within the approximate delivery
time intimated to you
at the time of placing
the order. However,
in some cases, it may take longer to ship the order as we may have
to procure it from some other stores or our suppliers.
In the unlikely event that APL is not able to ship your order completely within 36 hours
of the order, we shall cancel the remaining unshipped
part of the order, and send
you a communication informing you about the same. In such cases, your
payment against the unshipped part
of the order shall be refunded, in the manner you have made the payment,
in accordance with the APL Payment, Returns, and
Refund Policy;
m. All applicable refunds will be processed in accordance with the APL Payments,
Returns and Refunds Policy available on our APL Platform;
n.
Delivery time
periods specified on our platform shall always be non-binding under all circumstances inasmuch as delivery is a
sum total of multiple factors that can assume
uncertainty at any moment for unforeseen reasons beyond our
control;
o.
To put forth its
best efforts to deliver the order effectively and within the promised timeframe, both internal and third-party entities
are engaged by APL to carry out deliveries with strict Standard Operating Procedures.
Please note that third-party services will be
governed by their own terms of service and other policies applicable to
the corresponding third party and
we have no control or connection to it whatsoever and we make no representation or endorsement regarding
the accuracy, relevancy, copyright compliance,
legality, completeness, timeliness or quality of any product, services,
advertisements and other content appearing in or linked to the services of the third party; and
p.
APL does not make any inter-state deliveries of medicine. Inter-state delivery of medicines is fulfilled through external delivery
partners. APL may also engage external delivery partners for certain inter-city and local deliveries. Any delay,
loss, harm, theft or damage arising
from the shipping of products by the external delivery partner is the sole
liability of the external delivery
partner. APL shall not be held liable
for the actions
of the external delivery partner in any way whatsoever.
International delivery is not available currently. You can access the website to order items while being located anywhere in the world, but the shipping address has to be in India.
a.
APL shall have
the right, at our sole discretion, to refuse or cancel any orders placed for
that product, unless the product has already been dispatched; and
b.
You will
compensate APL for any extra cost incurred for redelivery in the event of a
non- delivery in the first instance on account of a mistake by you (i.e. wrong
name or address or any other wrong information).
a.
You are required
to upload a scanned copy of the valid prescription on the APL Platform which is
issued by the Registered Medical Practitioner for all medicine orders, apart
from when the law permits dispatch of medicine without a prescription. The
order would not be processed by APL until it receives a copy of a valid
prescription;
b.
The dispensation
of the medicine shall take place under strict supervision of the qualified and
registered pharmacist;
c.
You agree and
consent to the particulars of your prescription will be recorded by APL in
accordance with its obligations under applicable laws;
d.
You may be
required to display the prescription, whether offline or online, for the
purpose of record keeping by APL, at the time of picking up medicines or
accepting delivery of medicines through an online order; and
e.
APL will have a
right to reject (either fully or partially) your Order, in case it is found that
the prescription shared by you is not as per the relevant applicable statutory
requirements and same shall be informed to you through various communication
channels.
a.
You shall not
upload to, distribute, or otherwise publish through the APL Platform, the
following Prohibited Content, which includes any content, information, or other
material that:
b.
belongs to
another person and which you do not own the rights to;
c.
is harmful,
harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, invasive
of another's privacy, including bodily privacy, insulting or harassing on the
basis of gender, libelous, racially or ethnically objectionable, or otherwise
inconsistent with or contrary to the laws in force;
d. is hateful, racially
or ethnically objectionable, disparaging
of any person;
e. relates to or seems to encourage money laundering or
gambling,
f.
harm minors in any
way; infringes any patent, trademark, copyright or other proprietary rights;
g.
violates any law
in India for the time being in force;
h.
deceives or
misleads the addressee about the origin of your message and intentionally
communicates any information which is patently false or misleading in nature
but may reasonably be perceived as a fact;
i.
communicates any information
which is grossly offensive or menacing in nature;
j.
impersonates another
person;
k.
threatens the
unity, integrity, defense, security or sovereignty of India, friendly relations
with foreign states, or public order;
l.
is patently false
and untrue, and is written or published in any form, with the intent to mislead
or harass a person, entity or agency for financial gain or to cause any injury
to any person;
m. incites any offence or prevents investigation of any
offence or insults any other nation;
n.
is abusive or
inappropriate to the HSP conducting your medical consultation or any employees,
consultants or technicians of AHEL or any other Apollo group company or
affiliate who you may interact with for availing Services; and
o.
is not relating to the medical consultation or relating
to any of the Services you avail from us.
You also understand and acknowledge that if you fail to adhere to the above, we have the right to remove such information and/or immediately terminate your access to the Services and/or to the APL Platform.
a.
By using the APL
Platform and/or the Service, you agree, to the fullest extent permitted by law,
to indemnify and keep indemnified and hold APL, its affiliates and any Apollo
group companies, and its directors, officers, employees, affiliates, agents,
contractors, and licensors harmless with respect to any claims, losses, costs,
charges and expenses including reasonable attorney fees that the concerned
indemnified persons may suffer on account of your breach of these Terms;
b.
your use of the
APL Platform and/or the Service;
c.
incorrect or
inaccurate credit/debit card details provided by you;
d.
you using a
credit/debit card which is not lawfully owned by you;
e. you permitting a third party to use your password or
other means to access your account;
f.
your
non-compliance with applicable law or regulations in the jurisdiction in which
you are accessing the APL Platform and/or the Service;
g. you providing a false, forged, unauthorized or
manipulated prescription; and
h.
any action taken by APL as part of its investigation of a
suspected violation of these Terms or as a result of its finding or decision
that a violation of these Terms has occurred.
By using our Services, you confirm that you understand and agree to the following:
a.
To the extent
permitted by applicable law, APL or its affiliates or any Apollo group
companies will not be liable to you for any special, indirect, incidental,
consequential, punitive, reliance, or exemplary damages arising out of or
relating to:
(i)
These Terms and Conditions
and Privacy Policy;
(ii)
Your use or inability
to use the APL Platform; and
(iii) Your use of any third-party services you contacted
through the APL Platform.
b.
APL does not
warrant that the APL Platform or any of the Services or Products available
through it will be uninterrupted or free from errors. There may be delay,
omissions, interruption, and/or inaccuracies in materials or Service available
through the APL Platform.
c.
Although APL
takes reasonable steps to prevent the introduction of viruses, worms or other
malicious code to the APL Platform, APL does not represent or warrant that the
APL Platform, or the Service or Products or materials that may be made
available through the APL Platform are free from such destructive features. APL
is not liable for any damages or harm attributable to such features or arising
directly or indirectly from such features.
d.
To the extent
permitted by law, APL shall not be liable to you or to any third party for any
direct, incidental, indirect, special or consequential losses, damages
whatsoever (including, but not limited to, lost profits, revenue, contracts,
anticipated savings, goodwill or wasted expenditure, business interruption,
loss of programs or other data on your information system or any other indirect
or consequential loss), even if APL has been advised, knew, or should have
known of the possibility of such damages, arising out of or related to:
(i)
your use of or
reliance on the APL Platform, any information, hyperlinks or content contained
therein, or Services included on or otherwise made available to you through the
APL Platform;
(ii)
your provision of
information, personal or otherwise, to APL;
(iii)
the provision of
Services by APL;
(iv)
acts or
negligence on the part of APL, its agents or employees; and
(v)
Errors, delays or
deficiencies in services or theft or damage of Products, attributable to third
parties who assist APL such as delivery partners.
e.
To the fullest
extent permitted by law, APL disclaims and excludes all warranties and
representations, express, implied or statutory, with respect to the APL
platform or APL’s services, or with respect to the accuracy, currency or
completeness of the information provided by APL, including the implied
warranties of merchantability or fitness for a particular purpose and
non-infringement of a patent, trademark or other intellectual property right.
The APL platform, including, without limitation, all content, information and
links contained therein, is provided “as-is” without any warranty that it will
be uninterrupted or error free. You expressly agree that your use of this APL
platform is at your sole risk.
f.
Notwithstanding
anything herein to the contrary, APL’s aggregate liability (whether in
contract, tort or otherwise) for any loss or damage that you may incur on any
account whatsoever, arising out of your use of the APL Platform, shall be
limited to a sum equal to the amount paid or payable by you for the Product(s)
or Services in respect of one incident or series of incidents attributable to
the same cause.
g.
APL reserves the
right to refuse Service, terminate accounts, remove or edit content, or cancel
orders anytime at their sole discretion.
h.
No claims or
action arising out of, or related to, the use of the APL Platform or these
terms and conditions may be brought by you more than one (1) year after the
cause of action relating to such claim or action arose.
i.
We have selected
the Products on the basis that they will be used for personal use only. If you
are planning to use them for business purposes you are advised to make sure
that you are covered by a proper insurance plan. Where you decide to use the
Products in the course of a business, we exclude (to the fullest extent
permitted by law) those warranties and conditions relating to fitness for a
particular purpose. Our maximum liability to business users arising out of or
in connection with the Products shall be limited to the replacement value of
the Product in question. In relation to business users, we do not accept liability
for the fitness of Products for business purposes, nor do we accept liability
for loss of use of the Product, nor any loss over and above the cost of the
Products in the event of a claim for breach of warranty or condition.
This section shall survive the termination of this Agreement and the termination of your use of our Services or the APL Platform.
We respect your right to privacy in respect of any personal information provided to us for the purposes of availing our Services. To see how we collect and use your personal information, please see our Privacy Policy
You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the APL Platform belong to us
at all times or to those who grant us the license for their use. You are permitted to use this material and/or content only as expressly authorized by our licensors or us. No use of these may be made without the prior written authorization of APL. All Product names, trade names, service names, tag lines, or logotype distinguished in form, text, or otherwise from surrounding text (e.g., all capital letters), (collectively, “Marks”) are trademarks owned by or licensed to APL, unless otherwise noted. The Marks on the APL Platform are variously protected by the laws of India. Use of any of these Marks may not be made without the prior written consent of APL, except for the sole purpose of identifying the Products or Services originating from APL. You acknowledge and agree that the material and content shown at the APL Platform is made available for your personal non-commercial use only and that you may download such material and content only for the purpose of using this APL Platform. You further acknowledge that any other use of the material and content of the APL Platform is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. The APL Platform may provide the opportunity for Registered Users to post reviews and other comments, questions, suggestions, or other information (“User Content”) on the APL Platform. You warrant that any such User Content submitted by you to the APL Platform is original (and does not infringe the copyright of others), and you hereby grant APL a perpetual, irrevocable, non-exclusive, royalty free license to use such User Content so submitted, without any further recourse to you, and you hereby waive all rights in such User Content. APL has the right but not the obligation to monitor and edit or remove any activity or User Content, and takes no responsibility and assumes no liability for any User Content posted by you or content posted by any third party.
Please note that your payments are processed in accordance with applicable law and you may refer to our Payments and Refund Policy for details. By using our Services, you further confirm that you understand and agree to the following:
a.
That you will use
the services provided by APL, its affiliates, consultants and contracted
companies, for lawful purposes only and comply with all applicable laws and
regulations while using the APL Platform and transacting on the APL Platform.
b.
You will provide
true, accurate, complete and current information in all instances where such
information is requested of you. APL reserves the right to confirm and validate
the information and other details provided by you at any point of time. If upon
confirmation your details are found not to be true (wholly or partly), APL has
the right in its sole discretion to reject the registration and debar you from
using the Services of APL and / or other affiliated websites without prior
intimation whatsoever.
c.
That you using
your best and prudent judgment before entering into any transaction through
this APL Platform doing so at your sole risk.
APL reserves the right to transfer, assign or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms or any related contract, to any third party. If any part of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other Terms shall not be affected. These Terms do not create or confer any rights or benefits enforceable by any person that is not a party. No
delay or failure by APL to exercise any powers, rights or remedies under these Terms will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorized representative of APL. These Terms including the documents or other sources referred to in these Terms supersede all prior representations, understandings and agreements between you and APL relating to the use of the APL Platform (including the use of Services and/or order of Products) and sets forth the entire agreement and understanding between you and APL for your use of the APL Platform. When you visit the APL Platform or send e-mail to us, you are communicating with us electronically. You consent to receive communication from us electronically. We may communicate with you by e-mail or by posting notices on the APL Platform. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Where the APL Platform contain links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only/ merely as a convenience. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Any links to such linked Internet sites should no way be construed as an endorsement, representation or promotion by APL as to the content, representation, accuracy, products or services found or otherwise described in such linked Internet sites. Use of those linked Internet sites/links is done at your own risk and cost. You will be bound by the privacy policy and terms of use of the respective website when you navigate away from the APL Platform to any such website.
We may from time to time update or revise these Terms and Conditions. Every time you wish to use the APL Platform, please check the relevant Terms and Conditions and Privacy Policy to ensure you understand the terms that apply at that time.
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under any contract including any delay or failure to deliver Products when caused by events that are beyond our reasonable control (“Force Majeure”). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
a.
Strike, lockout
or other forms of protest;
b.
Civil unrest,
revolt, invasion, terrorist attack or terrorist threat, war (declared or not)
or threat or preparation for war;
c.
Fire, explosion,
storm, flood, earthquake, collapse, epidemic or any other natural disaster;
d. Inability to use public or private transportation and
telecommunication systems; and
e. Acts, decrees, legislation, regulations or
restrictions of any government or public authority including any judicial determination.
Our obligations deriving from any contracts should be considered suspended during the period in which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil these obligations by an amount of time we shall communicate to you, not being less than the time that the situation of Force Majeure lasted.
a.
We reserve the
right to refuse the use of Services immediately in case your conduct is deemed
by us to be in contravention of applicable acts, laws, rules and regulations or
these Terms and Conditions; and
b.
For change in law
specifically, we reserve our rights to suspend our obligations under any
contract indefinitely, and / or provide Services under revised Terms and
Conditions.
The use of our APL Platform and the contract between you and APL shall be governed by the laws applicable in India, without regard to the conflict of law rules. Any dispute relating to the use of our Services will be only resolved exclusively in the Courts at Hyderabad, India but not in any other Court.
If you have any comments, queries, or grievances regarding the Services, Terms and Conditions, and Privacy Policy, you may contact Upendra Dasu, our Grievance Officer at grievances@apollopharmacy.org or 040-23481183. Please note that upon lodging of a complaint, a ticket number shall be given to you by which you may track the status of your complaint.