Contact Us for Enquiries / Grievances
If you require any assistance or wish to raise a concern, please use the support channels mentioned below.
LEVEL 1: CUSTOMER SUPPORT
Chat Support
For immediate assistance with orders, diagnostics, doctor consultations, payments, refunds, or account-related issues.
NEED HELP
Connect with our Instant Chat Support team via the Need Help section.
Response Time: Within 3-5 Minutes
Availability: 24x7
Email Support
You may reach our support team at:
helpdesk@apollo247.com
Response Time: Within 4 hours
LEVEL 2: GRIEVANCE SUPPORT
If your complaint remains unresolved or you are dissatisfied with the response from Level 1, you can escalate to our Grievance Officer with the details of your interaction with the Customer service team.
Grievance Officer – Ms. Sonali Dhakre
Email – grievance@apollo247.com
Contact No. – 080-45050410
The contact numbers displayed above are operational every day of the week from 10:00 am to 7:00 pm only.
*Once a customer files a complaint via email or telephonic communication on the channels specified above, the Consumer will receive an acknowledgment of the grievance from the Grievance Officer, within 24 hours.
CORPORATE ENQUIRIES
REGISTERED OFFICE
Apollo Healthco Limited
#19, Bishop Gardens
Raja Annamalaipuram
Chennai, Tamil Nadu – 600028